WHEN SHOULD I ARRIVE FOR MY MASSAGE?
Please aim to arrive 15 minutes prior to your scheduled massage to permit ample time for check-in. As a courtesy to other members and guests, we must start and end each massage service at the scheduled time; accordingly, we will not be able to extend the time of your service if you arrive late.
HOW DO I BOOK A MASSAGE?
You can schedule an appointment online, at www.siamivoryspa.com or by contacting the boutique directly by phone. We also welcome walk-ins, but due to high demand, we recommend scheduling in advance.
HOW DO I CANCEL A SERVICE THAT I’VE SCHEDULED?
A booked massage can be canceled by logging into your account on the website or by calling the boutique. Please be aware of our late cancellation policy. We respectfully request at least 24 hours notice if you need to cancel or rebook your massage appointment. We charge 50% of the reservation made to the credit card on file to compensate our staff for missed wages when there is a last minute cancellation.
WHAT IF I FAIL TO SHOW FOR A SCHEDULED MASSAGE OR ARRIVE LATE?
If you miss your appointment or arrive 15 minutes past your scheduled service start time, the service is automatically canceled and the full price of the scheduled service is charged to the credit card on file. To ensure a relaxing experience, and get the full benefits of the massage, we advise guests to arrive on time (or early) for all scheduled appointments.
DO YOU ACCEPT GIFT CARDS?
Yes, we accept gift cards for services and products. Gift card terms and conditions do apply. For more details on our gift card program, please refer to our Terms of Service.
DO YOU PERMIT MINORS TO USE SERVICES?
Yes, unless the state, province or territory prohibit it by law, Siam Ivory spa makes services available to minors between the ages of 13 and 17. Minor use of services requires the written consent of a parent or legal guardian, and additional restrictions may apply. Please see our Terms of Service for more details.
ARE SERVICES AND PRICING SUBJECT TO CHANGE?
Yes, please note that prices and services are subject to change at any time.
WHAT IF I’M NOT FEELING WELL?
If you are feeling sick or unwell prior to the start of your scheduled massage, we encourage you to stay home. Siam Ivory Spa is an open-space concept and keeping guests and team members safe is everyone’s responsibility. If you begin to feel sick during your treatment, please let your Massage therapist know immediately.
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